Cancellation & Refund Policy

Last Updated: 1 April 2025

Order Cancellation

• Orders can be cancelled within 12 hours of placing them or before they are dispatched, whichever is earlier.
• To cancel your order, please email us at hello@pepperly.in with your order details.
• Once the order is dispatched, it cannot be cancelled.

Refunds

• Refunds are processed only for orders cancelled before dispatch or in case of defective/damaged goods.
• If you receive a damaged or wrong product, please contact us within 48 hours of delivery with photos and order details.
• If approved, refunds will be processed to your original method of payment within 5-7 working days.

Non-Refundable Items

• Products opened or used are not eligible for return or refund.
• Perishable goods such as spices once opened are non-returnable unless defective/damaged upon arrival.

Contact Us

For any questions about cancellation or refunds, contact us at hello@pepperly.in.